Privacy Policy

We collect information that you voluntarily provide to us and data gathered automatically through your use of our platform:

• Account & Profile Information: Name, email address, password (securely hashed), location, and phone/WhatsApp number. This includes data received via third-party authentication services (e.g., Google OAuth).
• Travel Preferences & Interactions: Interests (e.g., Culture, Adventure), travel dates, budget, and chat history with our AI travel assistant.
• Usage Data & Cookies: IP addresses, browser types, device information, and pages visited via cookies to optimize our platform performance and personalize your experience.

Your data enables us to provide a seamless and personalized experience:

• Service Delivery: To create custom travel itineraries via our AI models and process bookings for car charters and travel packages.
• Account Management: To manage your profile, authenticate your access, and secure your account.
• Communication: To respond to your inquiries, send booking confirmations, and provide customer support via email or WhatsApp.
• Platform Improvement: To train and refine our AI chatbot and itinerary builder based on user interactions, ensuring better future recommendations.

We do not sell your personal data. We only share your information under the following circumstances:

• Service Providers & AI Partners: We utilize third-party backend services (such as secure APIs and language models) to generate itineraries and process chats. Data sent to these models is strictly used for generating your specific request.
• Travel Partners: With trusted local operators, drivers, and hotels, but only the information absolutely necessary to fulfill your booked services.
• Legal Obligations: If required by law, valid legal process, or to protect the rights and safety of BaliBlissed and our users.

We implement robust technical and organizational security measures (including encryption and secure token management) to protect your personal information from unauthorized access. We retain your data only for as long as your account is active or as needed to provide you services and comply with legal obligations.

Depending on your location, you possess certain rights regarding your personal data:

• The right to access, update, or correct your profile information at any time.
• The right to request the deletion of your account and associated personal data.
• The right to opt-out of marketing communications.
• The right to withdraw cookie consent at any time via the cookie settings on our website.

To exercise these rights or if you have any privacy-related questions, please contact us at admin@baliblissed.com.

This section explains what cookies we use, their purpose, and how you can control them. A cookie is a small text file stored on your device when you visit our website.